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Intermediate - a Software Engineer ?? Product Support

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Location: Canada, Canada
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Intermediate - a Software Engineer ?? Product SupportRequisition #1641220Additional Location DetailsMontrealJob StreamInformation TechnologyJob TypePermanent, Full-TimeNumber of Positions Open1Start Date of EmploymentASAPPosting Date03-Feb-2012Travel RequiredNot RequiredEducational RequirementsTechnical CertificateAdditional Languages RequiredEnglishClient is searching for a Software Engineer ?? Product Support to join it's team. As a Software Engineer you will provide support for our technical product support team. Our work environment offers an interesting mix of opportunities, a collaborative and energetic team of technology professionals and the opportunity to work with leading technologies. If you are a highly motivated, self driven and is eager to take a lead role in e-commerce, then we want to hear from you.??Your Responsibilities2nd and 3rd level development/technical support Analyze problems related to the development of Applications/Solutions based on hybris products Assist the implementation partners in adapting our software products Communicate with implementation partners to identify, understand and solve product specific problems Collect technical information related to problems and coordinate the resolution process with the relevant contacts internally and externally. Collaborate with the R&D Team for more complex technical questions Recreate customers environments and configurations for deep technical analysis Help improve support processes ?Your QualificationsA degree in information technology or software development or comparable experience 2+ years experience in software product support or in software development 2+ years experience with technologies such as JEE, Spring, Tomcat Good written and spoken English language skills Good communication and coordination skills eCommerce and/or PCM experience is an asset Experience in international projects and/or international business is an asset

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